Frontline Complaint Resolution



Its easy to get upset and angry when faced with complaints

This training will show you how to calm down, resolve the issue, avoid escalation, save time and start converting your complainant into your friend

¬†“Simple, scripted, time saving”¬†

Click below for more information

Frontline Complaint Management


Michele Moreau

MHealthServManag, BNurs. Clinical Governance Advisor

Registered Nurse

Specialist Complaint Management. Including cases involving Complaints Commission.

Consultant: Complaint resolution. Practical experience in the resolution of complaints from families, clients and regulatory bodies.

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