This training will show you how to calm down, resolve the issue, avoid escalation, save time and start converting your complainant into your friend
“Simple, scripted, time saving”
Click below for more informationFrontline Complaint Management
MHealthServManag, BNurs. Clinical Governance Advisor
Specialist Complaint Management. Including cases involving Complaints Commission.
Consultant: Complaint resolution. Practical experience in the resolution of complaints from families, clients and regulatory bodies.