Complaint Management for Frontline Staff: Pt Lincoln

Loading Events

« All Events

Complaint Management for Frontline Staff: Pt Lincoln

9 November @ 1:30 pm - 4:30 pm

CLICK BELOW

Register

Complaints Management is vitally important to protect staff and organisations.

The earliest complaints are resolved – the better for every one involved

This training is specifically for aged care staff, dealing directly with clients and their families.

It will introduce attendees to a simple script and process for resolving complaints, that experts use.

Instead of getting upset with complaints, this training will show you how to calm down, resolve the issue, avoid escalation, save time and start converting your complainant into your friend

Presented by Michele Moreau RN.

Michele has significant experience in assisting aged care organisations to successfully resolve complaints at the local and complaint commissioner level.

Michele’s previous position included Regional Manager, Risk Management, Southern Adelaide Health Service, responsible for complaint management for Flinders Medical Centre, Noarlunga Hospital and Repatriation General Hospital.

Details

Date:
9 November
Time:
1:30 pm - 4:30 pm
Event Categories:
,
Website:
https://www.eventbrite.com.au/e/frontline-complaints-management-aged-care-tickets-37591125067

Venue

Port Lincoln Hotel
1 Lincoln Highway
Port Lincoln, South Australia 5606
Phone:
8621 2000
Website:
http://www.portlincolnhotel.com.au/contact

Organiser

PHI
Phone:
08 7325 8441
Email:
info@preventingharm.com.au
Website:
www.preventingharm.com.au