This session is specifically for aged care staff.
It will show you how do document to defend complaints, ACFI, legal cases and duty of care.
It covers relevant information, duty of care, incidents, risk, change and refusal of care. Including tips to make documentation simpler and easier.
Whether you are responding to clients, families, lawyers, police, coroner or complaint commissioner staff, this training will cover how to protect yourself , your clients and your organisation.
Presented by Michele Moreau RN.
Michele has significant experience in assisting organisations involved in complaints and legal investigations. Her insight into the legally defensible expectation of documentation is invaluable.